Privacy Policy

This privacy policy sets out how Flow DNA Online uses and protects any information that you give us when you use this website. Flow DNA Online is committed to ensuring that your privacy is protected. Any information that we gather about you in the ordering process will only be used in accordance with this privacy statement. Flow DNA Online may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.

We have a strict no-remarketing policy, and will never sell or use your information outside of the normal course of business without your explicit consent.

Information we collect

We may collect the following information:

  • First name
  • Last name
  • Company name
  • Address
  • Telephone / Mobile number
  • Other demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and / or special offers

What we do with the information we collect

We may use this information to better understand your needs and to provide you with a better service, particularly for the following reasons:

  • Keeping of internal records.
  • Improvement to products and services.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online. You are responsible for ensuring that your profile details are not disclosed to anyone who may abuse them or make purchases on your account. Under no circumstances will we retain personal payment information, such as bank or credit card details.

Use of cookies

A cookie is a small file which requests to be placed on your computer’s drive. Once you agree, the file is added and the cookie will help to understand web traffic or to notify you when visiting a particular site. Cookies allow our site to respond to you as an individual. The web application that owns the cookie can tailor its operation to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used on the site. This helps us analyse data and improve our website so that it may better meet customer needs.

A cookie in no way gives us access to your computer or any information about you, other than the information you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if preferred. This may limit your experience of the website.

Links to other websites

Our website may contain web links to other websites for any particular reason. However, once you have followed a link to leave our site, you should note that we do not have any control over those other websites. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. Linked sites are not governed by this privacy statement, and you should take care to read the privacy statement of the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You are entitled to request the details of your personal information stored by us under the Data Protection Act 1998. Due to the administrative overhead of this request, a small fee will be payable. If you would like a copy of the information held on you, please write to Flow DNA Online at

Please notify us at the above address if you believe that any of the information we have about you is incorrect or incomplete, and we will gladly correct it.